Consumer Behaviour and Market Communications

Consumer Behaviour and Market Communications

Mode of study is 100% online. Can be completed within 3 weeks.

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Overview

This course aims to develop learners’ understanding of a theoretical and practical understanding of processes and factors that influence the consumer behaviour of individuals and organisations.

By learning about how consumers make decisions, what motivates them, and how contexts and practices influence consumption, you will be able to strategically apply these insights to the creation of customer value and learn how to critique and challenge current marketing practices and consumer communications.

The learners will be able to evaluate how consumer research has been undertaken and develop their intellectual and analytical capabilities vis-à-vis interpreting cultural and societal trends, parallel to psychological consumer processes, to inform marketing decision-making.

Learning Outcomes

Learners will:

  • Understand the fundamental psychological, sociological, structural and cultural factors that influence buying behaviour.
  • Understand the relevance of particular theories, factors, models and concepts related to consumer behaviour.
  • Understanding the marketing research process and customer insight in different contexts including digital contexts.
  • Understand the process of managing customer experience, customer relationship management and market communication.

Course Delivery

The course is delivered 100% online via our eLearning site. Your Student login details will be provided once your enrolment is complete.

Sample Certificate

FAQs

Once you have applied and paid for the course, you will receive a welcome email with a link to your learning platform and your student login details so you can start your learning.

Once you have completed your course,  your certificate will be sent to your registered email for you to download and/or print.

The content of this course is on the Regulated Qualifications Framework (RQF) and is universally recognized for Continuous Professional Development (CPD).

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    Consumer Behaviour and Market Communications

    Develop the theoretical and practical understanding of processes and factors that influence the consumer behaviour of individuals and organisations.

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